"All-in-One" means the All-in-One Home Service Limited which provides the house-maid service stated in the Service Application Form.

"Customer" means the party identified as customer on the Service Application Form.

"Service Order Form" means the All-in-One document by which a Service may be ordered from All-in-One.


1.1 Customer has to call All-in-One Service Hotline 2580 8330 at least 3 working days (72 hours) in advance to book the service.

1.2 Customer has to call All-in-One Service Hotline at least 2 working days (48 hours) prior to the booked service date for any change or cancel of service booking date and time. If customer informs All-in-One within 48 hours before the service date & time, we shall charge customer HKD50 for administration fee.

1.3 The service date & time is subject to All-in-Oneˇ¦s final confirmation. All-in-One will inform customer the name of staff at least one day before the service date.

1.4 The validity of service plan commences from the first service day, all the remaining unused service hours will be waived after the expiry date. And customer cannot use any unused service hour to exchange for money value before and after the expiry date.

1.5 All-in-One will charge Customer HK$100 in the event of breaking appointment.

1.6 Customer should not directly contact All-in-Oneˇ¦s house maid for service booking. All enquiry and booking shall be handled through All-in-Oneˇ¦s Service Hotline.

1.7 The service hour is from Monday to Sunday, 9 a.m. to 7 p.m. All-in-One will charge Customer extra fee of HK$100 if the requested service on any public or statutory holidays (except Sunday which is not any statutory holiday at the same time).

1.8 All Cleaning service Plan valid for 1 year.


2.1 The Customer has to provide basic cleaning tool and equipment including but not limited to vacuum cleaner, broom, bucket, window scrubber, wiping cloth, detergent to ensure service delivery by the Company's Staff.

2.2 All-in-One and the Staff reserves the right to reject performing any tasks deemed to be dangerous, unreasonable and out of agreed service scope.

2.3 All-in-One will not compensate for any service delay owing to the Customer's unpunctuality or any other reason.

2.4 All-in-One will not compensate for any shortened service hour owning to customerˇ¦s unavailability or any personal reason.

2.5 All-in-One will compensate any delay of service which is due to the Staff's unpunctuality in the next service day.

2.6 Customer has to cage the pet properly during the service. All-in-One will not compensate any progress delay if such issue is caused by the pet.

2.7 All bookings will be cancelled on the day when Typhoon No.8 or Black Rainstorm Warning Signal is hoisted, customer has to reschedule the booking with All-in-One if it is cancelled. Bookings in the afternoon will be remained if the signal is released before 1:30pm.

2.8 All-in-One will provide service at the service address provided in the service application form only. The Company reserves the right to reject service at any other places not mentioned in the application form.

2.9 All-in-One can help the customer to keep the key. If the Company losses the key, we shall compensate HK$100 to the customer in maximum.

3. Payment

3.1 Customer has to pay service charge on or before the first service day ( all payment has to be settled in HK dollars). Otherwise, All-in-One will cancel all the booked service.

3.2 Registered customer is liable for any outstanding amount due for the account.

3.3 Customer has to pay All-in-One by sending the cheque to our company address directly or by bank account transfer. A payment will not be deemed to have been paid until payment is received by the Company.


4.1 Customer can terminate the service any time, however, All-in-One will not arrange the balance refund of the unused service hours.

4.2 The Company shall have the right to terminate service agreement in any of the following events:
. If any charges or sums payable here above remain unpaid after becoming dueˇF
. If the Customer commits a breach of any of the terms and conditions contained hereinˇF
. If any of the information specified by the Customer in the above service application form is found to be false and inaccurate.

4.3 Termination will be without prejudice to any existing rights and/ or claims that All-in-One may have against the Customer, and shall not relieve the Customer from fulfilling its/ his obligations including payment of all outstanding charges prior to the date of termination.


5.1 All-in-One will not be subject to any liability or responsibility for any cost, claim, or loss to the Customer or to any person resulting from or relating to the provision of house cleaning services, child caring services , elderly caring services or any other value-added service.

5.2 In case of damage of article in the service premises caused by All-in-Oneˇ¦s staff, we shall compensate maximum HK$200 to the Customer with sufficient evidence provided.

5.3 Customer will be responsible to keep valuable belongings in safe place. In case of burglar or any loss in the service premises, the Customer has to report to the police and All-in-One will provide information for assistance.

5.4 All-in-One will not be subject to any liability or responsibility for any cost, loss, damage or claim relating to illegal act of the Company Staff taken place in the service premises.


6.1 All-in-One reserves the right at any time to vary, modify, delete any or all of the terms and conditions contained herein or add new terms and conditions to this Agreement . The new version will be effective immediately without prior notice.

6.2 The Customer has to apply for changing service address or any information provided in the Service Application form. All-in-One reserves the right to terminate service and the balance of any prepaid service plan shall be refunded to the Customer.


7.1 The Customer consents to All-in-One using any personal data, supplied in connection with this Agreement for the purposes, of internal use, debt collection, direct marketing and/ or market survey.

7.2 The Customer may at any time, without charge, choose not to be included in All-in-Oneˇ¦s future promotional mailings or direct marketing programs. To arrange for exclusion, please contact the Company.

All-in-One reserves the right of final decision in the event of disputes relating to the Terms & Conditions set out in this agreement.